The assessed rate was previously determined by Bylaw 17555 and defined customers based on the number of residential units on a single tax parcel. For example, a single-unit residence on a single tax parcel was considered a Single-unit Customer. Multiple units on a single tax parcel were considered Multi-unit Customers. Each customer type, Single-unit and Multi-unit, were charged different monthly waste utility rates. This resulted in some customers being placed in the Multi-unit customer class and paying the corresponding lower rate even though they received the waste collection service associated with the Single-unit customer class.
The new Bylaw 18590 defines customer class by service type as follows:
- Residential Curbside Collection: Customers who use bags or carts (typically single-unit homes or row houses); and
- Residential Bin Collection: Customers who use bins (typically condominiums or apartments).
Your residence was identified as a household that receives Residential Curbside Collection service, but pays the lower Residential Bin Collection service rate. This rate adjustment will align the rate with the cost of providing the service.