The City of Edmonton values the safety and security of visitors and staff, and the protection of personal and public property at City facilities. City staff, corporate security and the Edmonton Police Service work together to prevent, monitor and react to any potential risks. Please do your part by showing respect for people and property at City facilities, and reporting any suspicious persons or activities to staff immediately.
Any person who commits a contravention will be asked to leave and may have privileges suspended from City-operated facilities and property.
What is a Contravention?
A contravention is an action or behaviour by a patron that:
Violates a City of Edmonton rule, guideline or safety protocol
Interferes with other patrons' ability to enjoy the use of City facilities
Interferes with City staff’s ability to perform their duties
This list of examples is not exhaustive and other actions or behaviours that the City in its sole discretion deems to be non-compliant with City rules, guidelines or safety protocols, interfering with other patrons’ enjoyment of the facility or interfering with City staff in the performance of their duties may constitute a contravention and will be classified based on their similarity to the types of behaviours already classified below.
Behaviours or actions that require addressing through education, defusing and de-escalation. When all attempts are made or employees are no longer safe, then exit strategies must be implemented.
This could result in a 1 day removal of access or communication.
Level A contravention examples include, but are not limited to:
Aggressive, targeted yelling or swearing at employees and/or other members of the public
Sarcasm, insults or minor intimidation in the attempt to bully or coerce, including threats to employee’s job
Excessive volume of communication (calls, emails, visits) that are not warranted
Behaviours that are discriminatory, prejudiced against or antagonistic towards employees and/or other members of the public that have an adverse impact on the individual for reasons related to a protected ground under the Human Rights Act. This includes, but is not limited to, their race, religious belief, age, gender, sexual orientation or disability. Behaviours may include negative comments, racial slurs, jokes, innuendos, or displaying of hurtful or inappropriate messaging (symbols, body art, words/phrases)
Breach in employee confidentiality
Any continued, unwelcome physical or verbal behaviour that offends, humiliates or causes someone to feel uncomfortable, including unwanted advances
Recording others over the phone without their permission
When there are multiple Level A behaviours and/or actions being experienced or the behaviours or actions are unable to be educated, defused or de-escalated and exit strategies may be implemented. In addition, Level B is when exit strategies are not adhered to or multiple exit strategies are required to be issued.
These behaviours/actions then require a 90 day removal in access or communication.
Level B contravention examples include, but are not limited to:
Multiple Level A behaviours and/or actions after educating, defusing and/or de-escalating are attempted
Not complying with a 1 or 7 day removal of access
Three incidents of 1 or 7 day removal of access within a 90 day period
Where behaviours or actions are more escalated and create a greater risk to property or people. In addition, Level C also includes when Level B restrictions are not adhered to or multiple Level B restrictions are issued.
These behaviours/actions then require addressing through a 1 year term in removal of access or communication.
Level C contravention examples include, but are not limited to:
Not complying with a 90 day, 1 or 2 year removal of access
Three incidents of 90 day removal of access within a 2 year period
Stalking through any form
Direct or indirect threats to physical safety through any communication method, including displaying or making comments of an item to be used (weapon) in causing death or injury to any person, or for the purpose of threatening or intimidating any person (including designed to be used or intended for use in binding or tying up a person against their will)
Direct or indirect threat of theft or damage to a person's or City property
Trespassing on restricted City property or after operational hours
Possession or selling of illegal drugs
Theft or damage an individual’s or City property, including breaking and entering, resulting in costs under $5,000
Indecent or lewd act, including the threat of unwanted touching
Stunting or any unsafe use of City parking lots
Spitting on another person’s exposed skin
Where behaviours or actions exceed those found in Level C and where they pose a significant risk to property or people and also results in harm to either. In addition, Level D also includes when Level C restrictions are not adhered to, multiple Level C behaviours/actions are committed, or the behaviours/actions are unable to be corrected with a Level C restriction.
These behaviours/actions require addressing through a 2 year term of removal in access or communication.
Level D contravention examples include, but are not limited to: