In progress (to be completed in 2020) - Establish service levels (timeline targets) for planning, permitting and licensing services. This will incorporate service levels that exist for some of the services.
Service levels are important to operating reliable service and focusing improvement work. The service levels will reflect the financial realities faced by the City and strategic direction.
This helps Edmonton businesses by:
- Setting clear expectations on how long a service will take thus enabling customers to plan ahead
- Moving the City towards predictable service
- Aligning operations with strategic direction such as The City Plan